Hotel General Manager

*The General Manager is responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance.
The General Manager will serve as the primary liaison with hotel owners and corporate entities.
* *ESSENTIAL FUNCTIONS:* * Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
Ensures all departments are profitable and maintain strong working relationships.
* Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
* Actively participates in Sales discussions, meetings, plans and Sales calls.
Knows key account executives and business base.
Knows monthly production levels for each sales person on the staff * Involved in community and/or government affairs.
* Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
* Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
* Ensure outstanding guest service and the adherence to all brand standards.
* Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
* Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
* Comply with all corporate accounting procedures.
* Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
* Conducts daily Huddle to include all employee * Holds weekly Leadership meetings with agenda * Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
* Monitors performance, develops and guides Employees in career paths * Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.
e.
, personnel files, medical files, investigative files.
* Aggressively reduce accidents, and minimize worker's compensation and unemployment claims * Remain highly visible and be readily available for guests at all times.
* Take initiative to offer assistance or answer questions throughout the hotel.
* Thoroughly understand and implement the Brand service culture.
* Adheres to action plans and budget concepts (revenues, costs, etc.
) * Safeguard the realization, tracing and adjustment of deviations * Develops actions for improvement and costs savings * Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees * Available to work front desk shifts as needed (min 2 days) when running below 30% * Involvement and follow up on all guest complaints, incidents and accidents * Maintain contacts with public authorities in regards to licensing * Attend monthly department employee meetings whenever possible.
* Perform other duties as required * Provides a professional image at all times through appearance and dress SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: * Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
* Excellent written and verbal communication and interpersonal skills * Well organized and detail-oriented * Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
* Ability to multi-task * Must be able to effectively lead and motivate a team.
* Proficiency in Microsoft Office applications * Previous Sales experience preferred * Must have a valid driver’s license and be able to operate a vehicle to meet with clients.
*PHYSICAL DEMANDS:* * While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
* May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
* Must be capable of effectively using close vision, distance vision, and color vision.
* Able to operate in mentally and physically stressful situations *QUALIFICATION STANDARDS:* * Proven experience as Hotel Manager or relevant role with an emphasis on sales * Must have 3-5 years’ prior experience as a General Manager.
* College Education Preferred * Understanding of all hotel management best practices and relevant laws and guidelines * Demonstrable aptitude in decision-making and problem-solving * Reliable with an ability to multi-task and work well under pressure * Outstanding leadership skills and a great attention to detail *EEO Employer* Job Type: Full-time Benefits: * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Evening shift * Holidays * On call * Weekends as needed Application Question(s): * Desired salary? * Do you have Marriott or Hilton Experience? Experience: * Hotel management: 1 year (Preferred) * Hospitality: 1 year (Preferred) Work Location: In person