ACCOUNTS MANAGER

Job Description: Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL.
By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space.
Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Ignite is currently seeking a driven, detail-oriented Customer Service Team/Accounts Manager to join our team supporting Transportation Family of Systems, in Montgomery, Alabama.
This position is expected to be onsite.
Primary duties are to oversee and manage Air Force Cargo Management Operations System (CMOS) accounts management activities per the program’s Accounts Management Plan (AMP).
This requires tracking, documentation, and record keeping of user accounts along with all contact with users to perform these duties.
Secondary duties may include providing technical and administrative subject matter expertise regarding unique system requirements for CMOS along with secondary support for the other supported systems (will be provided on-the-job training).
The position will provide Level-2 helpdesk support as required to assist end users of CMOS (will be provided on-the-job training).
The person in this position will report to the contract lead and regularly interface with the customer as well as other team members to resolve program and/or software development issues.
Responsibilities include: Primary duty is to manage all Air Force Cargo Management Operations System (CMOS) accounts management activities per the program’s Accounts Management Plan (AMP).
This requires contacting users for the purpose of tracking, documenting, and record keeping of user CMOS accounts within AF IT systems.
Secondary duties are as follows: Coordinates with the customer to implement and train new CMOS users and sites.
Works with upper managers/HQ to ensure implementation goes smoothly and timely.
Works with a team of trainers to schedule the trips for implementation and refresher training.
Ensures all travel requests are properly funded and trip is approved through the Government.
Provide Customer Support to end-users of the CMOS Program.
Skills may be an integral part of the design, development, testing, training, and implementation of (CMOS).
Defines training concepts and procedures to meet DoD logistics training requirements for worldwide cargo movement supporting the Air Force, Army, and Marine Corps users.
Provides customer service help desk support and provides solutions to system users.
Subject Matter Expert in Air Force, Army, and Marine Corp Transportation regulations including AR 551-1, AR 713, AR 735-5, DTR 4500.
9-R Parts I-III.
Subject Matter Expert in Air Force, Army, and Marine Corp Systems including CMOS (Cargo Movement Operations System) GFM (Global Freight Management) GATES Global Air Transportation Execution System).
Proficient or knowledgeable in writing SQL code queries.
Skilled in analyzing and interpreting technical transportation requirements to perform a variety of associated assignments using said skills.
Other duties as requested by the contract program manager.
Job Requirements: Job Requirements and Qualifications: A minimum of 2+ years of cargo transportation work experience and/or the use of the Air Force Cargo Management Operations System (CMOS).
Preferred Qualifications: Excellent technical/analytical skills.
Excellent written and verbal communication skills.
Must be able to work independently with to respond to and resolve all end-user issues.
Must be U.
S.
Citizen.
Must be able to obtain a Secret Security Clearance Security Clearance Requirements: Must have an active SECRET Clearance or the ability to obtain one.
Education Requirements: Bachelor’s degree and/or minimum of 4 years’ experience using CMOS in the cargo transportation related field is desirable.